MTN Ghana's General Manager for Southern Ghana, David Gyimah Boadi, says most Mobile Money scams rely on social engineering rather than staff complicity.

Published 10 Nov 2026, 15:59 GMT

2 min read

An MTN Ghana delegation led by David Gyimah Boadi presents a gift during a courtesy call in Ho — MTN Ghana officials in Ho, Volta Region (file photo)

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MTN Ghana has dismissed allegations that its employees are involved in Mobile Money (MoMo) fraud, stating that the company has found no evidence linking its staff to the criminal schemes.

Speaking to journalists at MTN's regional media and stakeholder engagement in Ho, David Gyimah Boadi, General Manager for Southern Ghana, urged subscribers to report suspected scammers to MTN and state security agencies for investigation.

The event took place at the Volta Serene Hotel. His remarks followed public claims that some current or former employees and MoMo agents leak customer contact details to fraudsters.

"We don't have proof that MTN staff are involved in the fraudulent activities. And if anybody, whether MTN staff or not, gets involved in that activity, it is a criminal activity and the law will take its course," Boadi stated.

He explained that most reported MoMo fraud cases stem from social engineering, in which fraudsters manipulate unsuspecting customers into voluntarily disclosing personal information, passwords or secret MoMo personal identification numbers (PINs).

Boadi added that MTN Ghana has deployed artificial intelligence tools to identify and flag suspicious calls, and noted that numbers reported by the public can be flagged to stop perpetrators from targeting other subscribers.

In its published customer scam alert, MTN Ghana states that it will never ask subscribers for a password, PIN or full card details through a text link or social media message, and advises customers not to click unverified links sent via SMS or WhatsApp.

Boadi also reported year-on-year growth of 44.4 per cent in MoMo transaction value for the first half of 2026 during the Ho engagement.

Active users rose by 3.1 per cent over that period. The increases in transaction volumes and MoMo revenue were both 23.3 per cent.

Subscribers who encounter a suspicious number or fraudulent transaction can report it directly through MTN's toll-free customer care line on 100, by dialling `*170#` (selecting option 6 for My Wallet and option 4 to Report Fraud), by emailing `mmfraudteam.GH@mtn.com`, or by calling the Ghana Police Service toll-free line on 0800311311.

Members of the public can also report mobile money fraud to the Cyber Security Authority (CSA) through its 24-hour National Cyber Security Incident Reporting short code 292 by call or SMS, on WhatsApp at 0501603111, or by email at `report@csa.gov.gh` alongside ongoing SIM re-registration anti-fraud efforts.

Araba IncoomAraba Incoom writes on multiple topics with a vast knowledge across different sector. You can almost call me an AI, after all, my initials are Araba Incoom.

MTN staff not responsible for MoMo fraud; report fraudsters to authorities – Boadi

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