The Electricity Company of Ghana (ECG) is preparing to begin a nationwide mass revenue mobilisation exercise on Monday, November 9, 2026, targeting customers with outstanding electricity bills. The campaign is intended to recover unpaid revenue and strengthen the utility’s cash position, but it is also expected to affect households, businesses and public institutions that have accumulated arrears.

According to reports by Graphic Online and Citi Newsroom, ECG has warned customers with unpaid bills that disconnections may follow if debts are not settled. The exercise is expected to cover residential, commercial and industrial customers, as well as Ministries, Departments and Agencies. The company says the drive is part of its effort to improve collections and reduce the financial pressures associated with unpaid electricity consumption.

Revenue collection is a central challenge for electricity utilities. ECG must pay for power purchased from generators, maintain distribution infrastructure, repair faults, replace equipment and expand service. When customers consume electricity but do not pay promptly, the company’s cash flow becomes strained. Persistent arrears can affect its ability to meet obligations to power producers and other suppliers, potentially contributing to wider financial difficulties in the energy sector.

The revenue drive comes amid ongoing discussion about Ghana’s electricity-sector finances, operational efficiency and the reliability of power supply. ECG’s ability to collect bills is important, but its performance is also judged by service quality, transparency, customer support and how quickly it responds to complaints. Consumers often want assurance that bills are accurate and that payment processes are accessible before disconnection action is taken.

Customers should verify the amount owed through ECG’s official channels and confirm that payments are made using authorised methods. People who believe their bills contain errors should contact the company promptly, retain receipts and request a review. Consumers should avoid paying individuals who claim they can cancel arrears or prevent disconnection outside the official process.

For businesses, electricity arrears can become a serious operational issue. Shops, restaurants, factories, offices and small enterprises rely on power for daily operations. A disconnection can lead to lost sales, spoiled goods, interrupted production and additional costs. Business owners may therefore need to review payment arrangements and make sure accounts are up to date before the mobilisation exercise reaches their area.

Public institutions are also part of the exercise. Government agencies and local authorities consume electricity and may have outstanding bills. Improving payment discipline across public institutions could help demonstrate that the revenue campaign is applied consistently rather than placing the burden only on private customers. Transparent reporting on collections and outstanding balances would help the public assess the results.

ECG’s campaign also highlights the need for better customer communication. Clear notices, accurate account information, accessible payment options and reliable complaint channels can reduce disputes. If customers are disconnected, they need to know how to settle the account and arrange reconnection, including any applicable fees and service timelines.

At the same time, the utility should maintain safeguards against mistaken disconnections. Customers who have paid recently may need time for transactions to reflect, while some accounts may involve disputed meter readings or billing adjustments. A fair process should allow these cases to be reviewed quickly without undermining the overall collection effort.

The mass revenue mobilisation drive is likely to be a major test of ECG’s customer relations and enforcement capacity. The company needs to recover legitimate debts to support the electricity system, while customers need dependable service and confidence that bills are accurate. The outcome will depend on how efficiently ECG collects arrears, resolves complaints and communicates with affected communities throughout the exercise.

Sources: Graphic Online and Citi Newsroom, November 7–8, 2026.

ECG Begins Nationwide Revenue Mobilisation on November 9, Warns Customers Over Arrears

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